Our refund policy

We do not offer refunds on our online policies, courses or downloadable products.

Defective products

If your item is defective we will be happy to repair or replace it. Our exchange policy lasts 7 days. To be eligible for an exchange, your item must be defective and you must contact us within 7 days.

Online policies

People using mobile bank for remittance of money. Man and woman with smartphones sending coins to each other. Vector illustration for cashless transactions, financial app, payment transfer concept

If you want to terminate your membership from our online policy service please advise us of your intentions. You will be able to use your service for the duration of your membership period. We will turn your service off at the end of your current membership period.  If you would like to keep a set of your online policies, simply make sure to download them before the end of your current membership period.

Need help?

If you need to discuss any of our products, send us an email at [email protected] or call us on +64 224 066 554 with any questions you may have.