The Policy Place Blog
The Policy Place’s new online courses are going to be a game changer if you’re one of the many workplaces that struggles to get their staff to use organisational policies and procedures, Policy implementation is one of the most common challenges across industries. And it’s a major risk area for organisations. The Policy Place’s new…
Read More
Whakawhanaungatanga – relationships and connection – is what it’s all about. In the social and health sectors, relationships and collaboration with other services, is key to addressing the range of issues clients OR whānau are dealing with and to making a sustainable difference to people’s lives. But it’s not always easy to collaborate. Even with…
Read More
So you’ve got a complaints process but how effective is it? Is receiving no complaints the best you can hope for as a sign of effectiveness? Or is it the complaint outcome that matters most – ie that you were right or wrong? Here’s 5 things that we think are important to a good complaints…
Read More
Good policies and procedures can help you steer the course – keep you on track with your compliance and guard against panicked decision making in a time of emergency. Are all policies and procedures equally important in a time of emergency? Not all. Here’s what we prioritise. Compliance Policies and procedures addressing compliance with regulations…
Read More
The Ombudsman and Coroner reports, released this month, identified inadequate treatment and care of children/tamariki by Crown agencies. The Coroner was reviewing the tragic death of a young two-year-old. The Ombudsman was reviewing policies and practices relating to the removal of newborn babies from their parents and whānau by Oranga Tamariki- the Ministry for Children.…
Read More
With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more. If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics…
Read More
We’re in for a new Treaty-based health and disability system. That’s one of the recommendations of the final report on the Health and Disability System Review. The Review recommends that the Treaty/ te Tiriti principles are embedded through New Zealand’s health and disability system. It also recommends amending the New Zealand Public Health and Disability…
Read More
We’re heading towards Alert level 1 so let’s get our workplaces ready. We don’t know exactly what’s involved in Level 1 but we do know that we’re going to have to be careful and vigilant about public health. Always. COVID-19 won’t be our last pandemic. Pandemic readiness must be part of how we prepare for…
Read More
Parenting is “risky” business. So is managing health and safety in the workplace. Apply what you know as a parent and you’ll be on course to health and safety in the workplace. Similarities Risk-management is ordinary We want our kids to be happy and thrive so we let them take chances, make mistakes. We let…
Read More
There’s a revolution coming. It’s called remote work and it looks set to become the new norm for work. During the pandemic lockdown many of us have been forced into remote working. We may have been kicking and screaming about it at the start, but predictions are that many of us will stick with it…
Read More