Quality Client Records
Course Overview
Learn how to keep, use and share client records in a mana-enhancing way. Take this course to ensure you meet your professional, legal and ethical obligations as you create and maintain quality client records.
This course supports staff compliance with information management legislation in the workplace.
Course Details
This course covers the following topics over 60 slides:
- The importance of the client record including why it's important and the associated legal and ethical considerations.
- Updating the client record including case-noting, rules around access and use of files,
and the practical ways of using client records for safe and quality practice. - The rules around sharing information, including when a client does not consent to sharing it, the associated confidentiality and privacy obligations, where to look for guidance and what should be recorded on the client file when you do share information.
- The steps you will take to close a client record and if requested, to provide a client to access their record.
- The course includes eleven interactive quiz questions and scenarios to test knowledge
Estimated time to complete: 45-60 minutes
This course is open to complete multiple times for one year from purchase/enrolment.
On completion of this course:
- an email is generated should you wish to advise your manager/organisation that you have completed this course,
- a downloadable certificate is issued,
- a report on your quiz completion is available through your My-account, and
- a badge is attached to your My-account
All of these can be retained as evidence of your completion of this course.
