No matter what business you’re in, you’re likely to rely on information technology(IT). In social service, health and education agencies, we use IT for a multitude of functions – enrolments, intakes, planning etc. Essentially, we would be lost without it. But have you given sufficient thought to preventing and defending against cyber threats? If you…

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The Ombudsman and Coroner reports, released this month, identified inadequate treatment and care of children/tamariki by Crown agencies. The Coroner was reviewing the tragic death of a young two-year-old. The Ombudsman was reviewing policies and practices relating to the removal of newborn babies from their parents and whānau by Oranga Tamariki- the Ministry for Children.…

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With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more. If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics…

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Hōkai Rangi – the new Corrections Strategy 2019-2024 – sets out an awesome kaupapa/vision for Corrections in the future. It also reflects on problems in the current system. Language is one of the problems. Some terms commonly used in the corrections system are dehumanising eg “muster.” It reminded me that some language we use in…

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The first report from the Waitangi Tribunal of its Kaupapa Inquiry into Māori health  – Hauora – was released this month. It concluded that our primary health care system has failed to achieve Māori health equity; that New Zealand’s legislative, policy and administrative framework is not, in fact, fit to achieve this outcome. News reports…

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What will be the implications of the youth-related changes in the Oranga Tamariki reforms?  Now is the time to review your organisational policies if you want to get on board. Today, I’m going to overview the changes. I consider how they address a key area of positive youth development – belonging – and the implications…

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Cultural competency and the Oranga Tamariki reforms – are you ready? Earlier this year, we listed some changes coming your way with new legislation. In this post, we look at Oranga Tamariki reforms relating to Te Tiriti o Waitangi. We’ll update you about other changes in subsequent posts. The context As we know, the youth…

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No Hate

What’s the difference between stereotyping, prejudice and hate speech and does it matter? Yes, it does matter. In the words of our Chief Human Rights Commissioner: “It is a matter of life, death and human rights. Disrespectful words and actions give permission for discrimination, harassment and violence.” We have plenty of examples in our history that…

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Policy, New Zealand, Law, Employment, Rights, Contract

It can seem hard to balance a strong rights orientation, especially the right to privacy, with a family, whānau inclusive approach. This post looks at how your organisational policy and procedures can help. Balancing privacy with family, whānau involvement How can we respect a client’s right to privacy but engage meaningfully with their whānau? A conundrum…

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