Are you getting lost in a pile-up of records and don’t know what to do with them? If so, it’s time to get cracking with your policy and procedure on retention and disposal of records. Check your existing policy and procedure is being implemented as it should be or if it needs review and updating.…

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JACINDA ADERN WITH COVID-19 VACINE IMAGE

Covid-19 vaccination is going to be the light at the end of the long pandemic tunnel. In Aotearoa/New Zealand we now have a guide about when we are likely to enter the light. But is it the light? As vaccinations start to roll out, there’s more public debate about the consequences of not getting vaccinated.…

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With vaccinations for Covid-19 becoming available, what’s going to be your agency position on it? Do you even need a position? Important questions, particularly, if you’re a social and health service providing direct care services. If you think you need an agency position on Covid-19 vaccinations, then it’s time to get cracking on your policy…

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With so many people working from home these days, mobile devices for work are the norm.  So have you got mobile devices covered in your policies and procedures? The challenge for your policy and procedure in this area is to enable your organisation to reap the benefits of mobile devices while reducing the risks. Benefits Benefits…

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No matter what business you’re in, you’re likely to rely on information technology(IT). In social service, health and education agencies, we use IT for a multitude of functions – enrolments, intakes, planning etc. Essentially, we would be lost without it. But have you given sufficient thought to preventing and defending against cyber threats? If you…

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The Ombudsman and Coroner reports, released this month, identified inadequate treatment and care of children/tamariki by Crown agencies. The Coroner was reviewing the tragic death of a young two-year-old. The Ombudsman was reviewing policies and practices relating to the removal of newborn babies from their parents and whānau by Oranga Tamariki- the Ministry for Children.…

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With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more. If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics…

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Hōkai Rangi – the new Corrections Strategy 2019-2024 – sets out an awesome kaupapa/vision for Corrections in the future. It also reflects on problems in the current system. Language is one of the problems. Some terms commonly used in the corrections system are dehumanising eg “muster.” It reminded me that some language we use in…

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The first report from the Waitangi Tribunal of its Kaupapa Inquiry into Māori health  – Hauora – was released this month. It concluded that our primary health care system has failed to achieve Māori health equity; that New Zealand’s legislative, policy and administrative framework is not, in fact, fit to achieve this outcome. News reports…

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