With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more. If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics…

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We’re heading towards Alert level 1 so let’s get our workplaces ready. We don’t know exactly what’s involved in Level 1 but we do know that we’re going to have to be careful and vigilant about public health. Always. COVID-19 won’t be our last pandemic. Pandemic readiness must be part of how we prepare for…

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Parenting is “risky” business. So is managing health and safety in the workplace. Apply what you know as a parent and you’ll be on course to health and safety in the workplace.  Similarities Risk-management is ordinary We want our kids to be happy and thrive so we let them take chances, make mistakes. We let…

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There’s a revolution coming. It’s called remote work and it looks set to become the new norm for work.  During the pandemic lockdown many of us have been forced into remote working. We may have been kicking and screaming about it at the start, but predictions are that many of us will stick with it…

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Good policies and procedures can help you steer the course  – keep you on track with your compliance and guard against panicked decision making in a time of emergency. Are all policies and procedures equally important in a time of emergency? Not all. Here’s what we prioritise. Compliance Policies and procedures addressing compliance with regulations…

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People running charities should be selfless, honourable. That’s what we expect right? Certainly, we expect honesty and that they can be trusted to receive and use public money for charitable purposes and not for personal gain. But what’s in place to help those governing and managing organisations to keep on the straight and narrow and…

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Heart, mind and skills are essential, but policies and procedures are also important. They set base-lines for child and family-friendly practice in an agency. Here’s a checklist of some key policies and procedures to support child, whānau and family-friendly practice in your agency.   Contact The Policy Place for help with these and other policies…

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With workplace injury still so prevalent and always a possibility, is there something more we should and can be doing to safeguard the health and wellbeing/hauora of staff? Mahi/work in the social, community, health and justice sectors is “risky”. Hazards for workers may be physical, environmental, social, psychological and client-related. There are consequent risks to…

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Parents will be able to rest easier with the Interim Pastoral Care Code now issued for domestic tertiary students. The Code requires tertiary providers to actively support the social and mental wellbeing of students and to have policies and processes in place to achieve this. Here’s a quick summation of some key provisions. General obligations…

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Policies shape actions and decisions made by staff. So what’s the effect of bad policy? Bad decisions, hurt people and so much more. The big example last week was the Oranga Tamariki Pratice Review into the Hastings case. The review and discussion after it mainly focused on the actions of staff. It’s shocking reading. Key…

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