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Organisational Policy and Procedures

Bad policy – a loaded dice

Policies shape actions and decisions made by staff. So what’s the effect of bad policy? Bad decisions, hurt people and so much more. The big example last week was the Oranga Tamariki Pratice Review into the Hastings case. The review and discussion after it mainly focused on the actions of staff. It’s shocking reading. Key…

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Good decisions need good policies

  We walk a fine line as managers. On the one hand we need to trust our staff and give them scope to use their professional skills and respond to diverse situations and clients. On the other hand, we need to ensure quality service provision and that staff act within the law, regulations and kaupapa…

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Performance assessment

NZS 8134.3.3 is a standard that has to be met by health and disability services.  It sets out criteria for good policy and procedures. When assessed against these criteria the Policy Place gets top marks.  See for yourself:

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Are you missing out? Is good policy what you need?

Are you missing out on the benefits of having good up-to-date policies and procedures?  In this post, we look at the value of good policy and procedures for organisations of all types. If you want to get more out of your operating expenses and want more time to spend on other things, then read on.…

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Kia mauriora te reo Māori

Could you achieve 85 per cent of your staff and board valuing te reo Māori? Did you know we have a new Māori language strategy to achieve that as a nation? Already achieved that goal? Consider a language plan to support 85% of your staff and board to speak te reo Māori.  We all have a…

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Words for people not processes!

Hōkai Rangi – the new Corrections Strategy 2019-2024 – sets out an awesome kaupapa/vision for Corrections in the future. It also reflects on problems in the current system. Language is one of the problems. Some terms commonly used in the corrections system are dehumanising eg “muster.” It reminded me that some language we use in…

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Get that makimaki/monkey off your back

There’s been a lot of change in law, policy and practice recently affecting social, health and disability services. There is likely to be more. In this post, we overview some key changes to consider when reviewing and updating your organisation’s policies and procedures. If policy review and updating feels like a makimaki/monkey on your back,…

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It’s cool to kōrero te reo Māori Kūki Āirani!

Kia orana, Turou, ’āere mai ki te ‘epetoma o te reo Māori Kūki’ Āirani. Welcome to Cook Island Language Week.  The theme of the week is “Taku rama, taau toi: ora te Reo” – “My Torch, Your Adze: The Language Lives.” In honour of the week, this post uses words of te reo Māori Kūki…

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Learning from the Waitangi Tribunal Māori health report

The first report from the Waitangi Tribunal of its Kaupapa Inquiry into Māori health  – Hauora – was released this month. It concluded that our primary health care system has failed to achieve Māori health equity; that New Zealand’s legislative, policy and administrative framework is not, in fact, fit to achieve this outcome. News reports…

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