Systemic bias is part of the criminal justice system and disproportionately impacts on Māori and people with disabilities. It contributes to many, long term health, income and educational disparities. Organisational policies and procedures that ban outright the employment of people with criminal histories reinforce and perpetuate this bias. They are unfair and should be replaced.…

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We’re going to see some big changes in 2021. Get your policies and procedures ready to help you manage. Here’s three areas of change, which are likely to affect social, childcare and health services. Other changes are also coming. We’ll keep you advised so sign up for the Policy Place panui. Pandemic/health and safety We…

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No matter what business you’re in, you’re likely to rely on information technology(IT). In social service, health and education agencies, we use IT for a multitude of functions – enrolments, intakes, planning etc. Essentially, we would be lost without it. But have you given sufficient thought to preventing and defending against cyber threats? If you…

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Whakawhanaungatanga – relationships and connection – is what it’s all about. In the social and health sectors, relationships and collaboration with other services, is key to addressing the range of issues clients OR whānau are dealing with and to making a sustainable difference to people’s lives. But it’s not always easy to collaborate.  Even with…

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Good policies and procedures can help you steer the course  – keep you on track with your compliance and guard against panicked decision making in a time of emergency. Are all policies and procedures equally important in a time of emergency? Not all. Here’s what we prioritise. Compliance Policies and procedures addressing compliance with regulations…

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The Ombudsman and Coroner reports, released this month, identified inadequate treatment and care of children/tamariki by Crown agencies. The Coroner was reviewing the tragic death of a young two-year-old. The Ombudsman was reviewing policies and practices relating to the removal of newborn babies from their parents and whānau by Oranga Tamariki- the Ministry for Children.…

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With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more. If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics…

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We’re heading towards Alert level 1 so let’s get our workplaces ready. We don’t know exactly what’s involved in Level 1 but we do know that we’re going to have to be careful and vigilant about public health. Always. COVID-19 won’t be our last pandemic. Pandemic readiness must be part of how we prepare for…

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