3 tips for upping your game using policies & procedures
July 26, 2020 / /
With so much going on the world, continuous improvement might seem like a tall ask. But don’t get dispirited. It’s not about doing more.
If you monitor and check for quality, encourage and respond to feedback and enable client/consumer participation and have the policies and procedures to show for it, then you’ve got the basics covered.
Below, we set out some policy and procedure requirements for 3 key areas of continuous key areas.
If you want to know about policies and procedures for quality assurance and continuous improvement contact us.
Continuous improvement areas |
Policies and procedures |
Welcome and seek out feedback – the good, the bad and the ugly.
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Policy requirements for:
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Enable participation
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Policies and procedures relating to governance, management, organisational integrity and client services should require:
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Monitor, review & adjust
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Self-reflection is good, but nothing beats data and using it to monitor and review performance.
It doesn’t have to be scientific. But you should have processes in place to collect it from sources that can provide real insight to your operations. Some examples are:
Use can use this same data to monitor improvements you make and to set goals. |