Your single source of truth for remote working
There’s a revolution coming. It’s called remote work and it looks set to become the new norm for work.
During the pandemic lockdown many of us have been forced into remote working. We may have been kicking and screaming about it at the start, but predictions are that many of us will stick with it even after the pandemic is over.
But are you ready for it? To really get the most out of remote work, you have to do the groundwork.
Your handbook comes first
Sid Sijbrandij, the CEO and co-founder of GitLab, an all-remote company with over a 1,000 employees across the world, advocates strongly that the organisational handbook is vital to success in working remotely.
Their handbook is the company’s single-source of truth – the bible of the organisation. It includes the company’s mission and values, policies, processes, training and communication tools. It provides staff with 24/7 access to guidance and information they need to do their work whether as managers or employees. A change must be made to the handbook before any change can be made in the organisation.
It may seem counter-intuitive, shocking even, to managers who are all about action.
But it’s not hard to figure out “the why.” With remote working, you can no longer rely on daily in-person contact with staff to answer questions, check-in on progress, induct new staff and volunteers, provide supervision, monitor and support safety and wellbeing.
You have to have your policies and processes sorted, people tuned in and able to access the organisational mission and values. Otherwise, you leave your staff prevented rather than empowered to do their work and the organisation at risk of chaos.
Start early, prioritise it
The message is clear – the earlier the better to get your handbook/ policies and procedures up and running as your agency’s Single Source of Truth.
The Policy Place can help you bring all your documents together in one online source that’s accessible to staff any time anywhere. It should include all your “must-dos,” address your compliance needs and include user-friendly guidance about processes (eg onboarding new staff, information management, supervision, feedback and complaints) and your communication tools.
It doesn’t have to be perfect
Remember, it doesn’t have to be perfect. Your policies and procedures/ handbook should be living and iterative documents. They will change as and when required eg when a regulatory requirement changes; when your team want to substitute a more efficient process for an existing one.
Through scheduled monthly reviews, the Policy Place keeps your policies and procedures updated. We also review and update if things change meantime as occurred with the pandemic. The job is never-ending and nor should it be, when it comes to your organisational bible.